The 30-Day Promise

She loves it, or you get your money back.

Give her the necklace. If it isn't the gift you hoped it would be, email us at loominouscontact@gmail.com with your order number within 30 days of delivery and we refund you in full to your original payment method.

• Full refund, within 30 days of delivery
• She keeps the necklace, there's nothing to send back and no return postage
• One email is all it takes

Something wrong with your order?

If your necklace or its box arrives damaged, faulty or not what you ordered, email us within 30 days of delivery with a photo and your order number and we'll send a replacement or refund you, whichever you prefer.

The full wording is in our refund policy. Nothing here affects your statutory rights.