Contact us

A real person reads every message, usually the same working day.

Email loominouscontact@gmail.com, Monday to Friday. Writing about an order? Add your order number and we can answer in one reply.

What we can help with fastest

• Where your order is, and re-sending tracking
• Changing a delivery address before the parcel ships
• Refunds under the 90-Day Promise
• How to use your bar, how long it lasts, and anything else about your RENSA Scalp Revival Bar

We ship free, with tracking, to the United Kingdom, the United States, Canada, Australia, New Zealand, and Europe: Germany, Austria, the Netherlands, Belgium, Luxembourg, France, Spain, Italy, Portugal, Finland, Ireland, Greece, Denmark, Norway, Sweden, Switzerland and Poland. For delivery see Shipping; for refunds see The 90-Day Promise.

There's no phone line: everything is by email, so there's a written record on both sides.