Contact us

A real person reads every message, usually the same working day.

Email loominouscontact@gmail.com, Monday to Friday. Writing about an order? Add your order number and we can answer in one reply.

What we can help with fastest

  • Where your order is, and re-sending tracking
  • Changing a delivery address before the parcel ships
  • Refunds under the 30-Day Promise
  • Sizing, care and anything else about your SVALA clogs

We ship free, with tracking, to the United States and Australia. For delivery see Shipping; for refunds see The 30-Day Promise.

There's no phone line: everything is by email, so there's a written record on both sides.

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