Contact us

A real person reads every message, usually the same working day.

Email loominouscontact@gmail.com, Monday to Friday. Writing about an order? Add your order number and we can answer in one reply.

What we can help with fastest

• Where your order is, and re-sending tracking
• Changing a delivery address before the parcel ships
• Getting your camera connected to your phone
• Refunds under the 30-Day Promise

We ship free, with tracking, to the United Kingdom, the United States, Canada, Australia, New Zealand, and Europe: Germany, Austria, the Netherlands, Belgium, Luxembourg, France, Spain, Italy, Portugal, Finland, Ireland, Greece, Denmark, Norway, Sweden, Switzerland and Poland. For delivery see Shipping; for refunds see The 30-Day Promise.

There's no phone line: everything is by email, so there's a written record on both sides.