Contact us
Contact us
A real person reads every message, usually the same working day.
Email loominouscontact@gmail.com — Monday to Friday. If you are writing about an order, include your order number and we can answer in one reply.
What we can help with fastest
- Where your order is, and re-sending tracking
- Changing a delivery address before the parcel moves
- Refunds under the 90-day money-back guarantee — we pay the return postage
- How and where to plug the unit in for the room you want to treat
We ship to the United Kingdom only, and every order is tracked. For delivery times see our Shipping policy; for returns see Returns & refunds.
We do not run a phone line — everything is by email, so there is a written record on both sides.