Terms of Service

Overview

This website is operated by OAKWREN, a trading name of EDCOMMERCE LIMITED. Throughout the site, “we”, “us” and “our” mean OAKWREN. We offer this website — including all the information, tools and services available on it — to you, the user, on the condition that you accept all the terms, conditions, policies and notices set out here.

By visiting our site and/or buying something from us, you use our “Service” and agree to be bound by these terms and conditions (the “Terms of Service” or “Terms”), including the additional terms, conditions and policies referred to here or available by link. These Terms apply to everyone who uses the site, including browsers, vendors, customers, merchants and people who contribute content.

Please read these Terms carefully before using our website. By accessing or using any part of the site, you agree to be bound by them. If you do not agree to all of them, you may not access the website or use any of our services. Any new features or tools added to the store are also covered by these Terms.

You can review the latest version of these Terms at any time on this page. We may update, change or replace any part of them by posting updates to our website, so please check this page from time to time. If you keep using or accessing the website after changes are posted, you accept those changes.

Our store is hosted by Shopify Inc., which provides the online e-commerce platform that lets us sell our products to you.

Section 1 - Online store terms

By agreeing to these Terms, you confirm that you are at least the age of majority where you live, or that you are the age of majority and have given permission for any minor dependants of yours to use this site.

You may not use our products for any illegal or unauthorised purpose, and you must not, in using the Service, break any law that applies to you (including copyright law). You must not transmit any worms, viruses or other destructive code. Breaking any of these Terms will immediately end your use of the Service.

Section 2 - General conditions

We may refuse service to anyone, for any reason, at any time.

You understand that your content (not including card details) may be transferred unencrypted, across various networks, and changed to meet the technical requirements of connecting networks or devices. Card details are always encrypted in transfer.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service, its use, access to it, or any contact on the website through which it is provided, without our express written permission.

The headings in these Terms are for convenience only and do not limit or affect them.

Section 3 - Accuracy, completeness and timeliness of information

We are not responsible if information on this site is not accurate, complete or up to date. The material here is for general information only and should not be relied on, or used as the only basis for decisions, without checking more accurate, complete or current sources. Any reliance on the material on this site is at your own risk.

This site may contain historical information, which is not current and is provided for reference only. We may change the content of this site at any time, but we have no obligation to update it. It is your responsibility to keep track of changes to our site.

Section 4 - Modifications to the Service and prices

Prices for our products may change without notice.

We may change or discontinue the Service (or any part or content of it) at any time without notice.

We are not liable to you or any third party for any change, price change, suspension or discontinuance of the Service.

Section 5 - Products or services

Some products or services may only be available online through the website. They may be available in limited quantities and can only be returned or exchanged in line with our Returns & Refund Policy.

We have done our best to show the colours and images of our products as accurately as possible, but we cannot guarantee that your screen will display any colour accurately.

We may, but do not have to, limit sales of our products or services to any person, region or jurisdiction, case by case. We may limit the quantities of any products or services we offer. All product descriptions and prices may change at any time without notice, at our sole discretion, and we may discontinue any product at any time. Any offer for any product or service on this site is void where prohibited.

We do not promise that the quality of any products, services, information or other material you buy or obtain will meet your expectations, or that any errors in the Service will be corrected.

Section 6 - Accuracy of billing and account information

We may refuse any order you place with us. At our sole discretion, we may limit or cancel the quantities bought per person, per household or per order — including orders placed by or under the same customer account, the same card, and/or orders using the same billing and/or delivery address. If we change or cancel an order, we may try to let you know using the email address and/or billing address or phone number given when the order was placed. We may limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers or distributors.

You agree to give current, complete and accurate purchase and account information for every purchase made at our store, and to update your account and other details promptly — including your email address and card details — so that we can complete your transactions and contact you when needed.

For more detail, please see our Returns & Refund Policy.

Section 7 - Optional tools

We may give you access to third-party tools that we do not monitor and have no control or input over.

You acknowledge and agree that we provide access to such tools “as is” and “as available”, without any warranties, representations, conditions or endorsement of any kind, and that we have no liability arising from or relating to your use of them.

Any use of optional tools offered through the site is entirely at your own risk and discretion, and you should make sure you are familiar with, and approve of, the terms on which the relevant third-party provider(s) offer them.

We may also offer new services and/or features through the website in the future (including new tools and resources). These are also covered by these Terms.

Section 8 - Third-party links

Some content, products and services available through our Service may include material from third parties.

Third-party links on this site may take you to websites that are not connected to us. We are not responsible for checking or evaluating their content or accuracy, and we do not warrant, and have no liability for, any third-party material or websites, or any other third-party material, products or services.

We are not liable for any harm or damage related to buying or using goods, services, resources, content or any other transactions made in connection with third-party websites. Please read the third party's policies and practices carefully and make sure you understand them before you do business with them. Complaints, claims, concerns or questions about third-party products should be sent to the third party.

Section 9 - User comments, feedback and other submissions

If, at our request, you send us particular submissions (for example competition entries), or if without being asked you send creative ideas, suggestions, proposals, plans or other material, whether online, by email, by post or otherwise (together, “comments”), you agree that we may at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments you send us. We have no obligation (1) to keep any comments confidential; (2) to pay for any comments; or (3) to reply to any comments.

We may, but do not have to, monitor, edit or remove content that we decide, at our sole discretion, is unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable, or that infringes anyone's intellectual property or these Terms.

You agree that your comments will not infringe any third party's rights, including copyright, trade mark, privacy, personality or other personal or proprietary rights. You also agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or any computer virus or other malware that could affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone else, or otherwise mislead us or third parties about where any comments came from. You are solely responsible for any comments you make and for their accuracy. We take no responsibility and accept no liability for any comments posted by you or any third party.

Section 10 - Personal information

Your submission of personal information through the store is governed by our Privacy Policy.

Section 11 - Errors, inaccuracies and omissions

Occasionally, information on our site or in the Service may contain typing errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, delivery times and availability. We may correct any errors, inaccuracies or omissions, and change or update information or cancel orders if any information in the Service or on any related website is inaccurate, at any time and without notice (including after you have placed your order).

We have no obligation to update, amend or clarify information in the Service or on any related website, including pricing information, except as required by law. No update or refresh date shown in the Service or on any related website should be taken to mean that all information has been changed or updated.

Section 12 - Prohibited uses

As well as the other prohibitions in these Terms, you may not use the site or its content: (a) for any unlawful purpose; (b) to encourage others to carry out or take part in unlawful acts; (c) to break any international, national or local regulations, rules or laws; (d) to infringe our intellectual property rights or anyone else's; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate against anyone on the basis of gender, sexual orientation, religion, ethnicity, race, age, national origin or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other malicious code that will or may affect the functionality or operation of the Service, any related website, other websites or the internet; (h) to collect or track other people's personal information; (i) to spam, phish, pharm, pretext, spider, crawl or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or get around the security features of the Service, any related website, other websites or the internet. We may end your use of the Service or any related website for breaking any of these prohibitions.

Section 13 - Disclaimer of warranties; limitation of liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free, or that the results you may get from using it will be accurate or reliable.

You agree that we may withdraw the service for indefinite periods of time, or cancel it at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your own risk. Except as expressly stated by us, the service and all products and services delivered to you through it are provided “as is” and “as available”, without any representation, warranties or conditions of any kind, express or implied, including implied warranties or conditions of merchantable quality, fitness for a particular purpose, durability, title and non-infringement.

In no case shall OAKWREN, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special or consequential damages of any kind — including lost profits, lost revenue, lost savings, loss of data, replacement costs or similar damages — whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of the service or any products bought using it, or from any other claim related in any way to your use of the service or any product, including any errors or omissions in any content, or any loss or damage of any kind caused by using the service or any content (or product) posted, transmitted or otherwise made available through it, even if advised of the possibility. Where the law does not allow liability to be excluded or limited in this way, our liability is limited to the fullest extent the law allows. Nothing in these Terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law, and nothing affects your statutory rights as a consumer.

Section 14 - Indemnification

You agree to indemnify, defend and hold harmless OAKWREN and our parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees from any claim or demand, including reasonable legal fees, made by any third party because of or arising from your breach of these Terms or the documents they refer to, or your breach of any law or of the rights of a third party.

Section 15 - Severability

If any part of these Terms is found to be unlawful, void or unenforceable, that part will still be enforceable to the fullest extent the law allows, and the unenforceable part will be treated as removed from these Terms. This does not affect the validity or enforceability of any other part.

Section 16 - Termination

The obligations and liabilities of both parties incurred before the termination date survive the termination of this agreement for all purposes.

These Terms remain in effect unless and until ended by you or us. You may end them at any time by telling us you no longer wish to use our Services, or by stopping using our site.

If, in our sole judgement, you fail, or we suspect you have failed, to comply with any term or provision of these Terms, we may also end this agreement at any time without notice. You will remain liable for all amounts due up to and including the termination date, and/or we may deny you access to our Services (or any part of them).

Section 17 - Entire agreement

If we do not exercise or enforce any right or provision of these Terms, that does not waive the right or provision.

These Terms, and any policies or operating rules we post on this site or in relation to the Service, make up the entire agreement and understanding between you and us and govern your use of the Service. They replace any earlier or current agreements, communications and proposals, spoken or written, between you and us (including earlier versions of these Terms). Any ambiguity in how these Terms are interpreted will not be held against the party that drafted them.

Section 18 - Governing law

These Terms, and any separate agreements under which we provide you with Services, are governed by and interpreted in accordance with the laws of England and Wales.

Section 19 - Changes to Terms of Service

You can review the latest version of these Terms at any time on this page.

We may, at our sole discretion, update, change or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website from time to time for changes. If you keep using or accessing our website or the Service after changes to these Terms are posted, you accept those changes.

Section 20 - Contact information

Questions about these Terms of Service should be sent to us at loominouscontact@gmail.com.